Return & Refund Policy

30-Day Easy Returns


At www.credonera.com, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy return process.

Return Policy Overview


  • Return Window:
    You have 30 days from the day you received your order to initiate the return.
  • Condition:
    Items must be unused, in their original condition, and returned with the original packaging.
  • Easy Returns:
    Returning items to us is easy and our client support team will assist you.
  • Territorial scope:
    This Return and Refund Policy applies to purchases in the United Kingdom.

Return Costs


  • For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
  • For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to you. This applies when you purchase the wrong product, the item does not fit, or you no longer want the item. Shipping costs are non-refundable.
  • Restocking Fee: We do not charge any restocking fees.

How to Return an Item


  1. Contact Us:
    Email our team at info@credonera.com with your order number and reason for the return.
  2. Pack Your Item:
    Repack the item securely in its original packaging, including all accessories, tags, and documents.
  3. Send it Back:
    Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.

Refund Process

  • Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
  • Refund: After inspection, your refund will be processed within 7 business days. It usually takes another 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges

Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.

Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

For More Information

Visit our frequently asked questions page or contact our customer service at info@credonera.com.

Section 20 - Contact information

Store name:
Credo Nera

Address:
044 Palm St, New Basford, Nottingham NG7 7HS, United Kingdom

E-mail:
info@credonera.com

Phone:
+44 7458 041315

Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We will respond your email within 24 hrs (Mon–Fri).
Weekend messages answered Monday.